Shenandoah University Athletics Spectator Policy for Outdoor Sports

Protocol

• Shenandoah University follows the Virginia Department of Health guidelines for outdoor events. This means a maximum of 30 percent of venue capacity.
• Contactless entry (digital tickets) is utilized and attendees obtain the tickets through a link/code provided by the Department of Intercollegiate Athletics.
  • Tickets are mobile only-- Tickets for all events cannot be printed. Tickets cannot be screenshots. 
  • Children 6 or younger do not need to present a ticket or SU Go App "Green Pass" for entry.
• ALL spectators must:
  • Download the Shenandoah Go app from the App Store or Google Play and be able to display a "Green Pass" for entry.
    • Step-by-Step instructions can be found at: https://www.su.edu/covid/shenandoah-go-daily-symptom-tracking-app/shenandoah-go-app-step-by-step-download-instructions/
      • Visitors do not need to use an SU email address for the Shenandoah Go app
        • Please note that it takes 15 minutes for a green pass to be generated after submitting your symptom check. Please fill this out at least 15 minutes prior to arriving at the gate.
      • Select your campus:
        • Shentel Stadium = Main Campus
        • Winchester Country Club (TEN, GOLF) = Other
        • Jim Barnett Park (TEN, BSB, SB) = Other
  • Have a digital ticket to the event
    • Ticket Spicket Quick Start Guide
    • Ticket Spicket Quick Start Video
  • Wear a mask at all times
  • Practice social distancing when seated in bleachers
  • Minimum of six feet from any non-family member
• Pre- and post-game tailgating is prohibited.
• There is no charge for tickets or parking this season.
• Spectators must reserve tickets online prior to approaching the gate on game day.
• Access to the stadium will be granted one hour prior to game time.
• Spectators must exit the stadium immediately after the game and are not permitted to gather outside the stadium.
• All home games feature a live stream that can be accessed at: www.suhornets.com/live

Eligible Attendees

• Tickets are restricted to the following groups:
  • Student-Athletes in uniform for a game are guaranteed four tickets to that contest (with the exception of softball student-athletes who are guaranteed two tickets due to facility capacity). 
    • Designated codes are given to each student-athlete for them to share with their family members for each game. Tickets can be reserved at www.suhornets.com/tickets with the previously mentioned codes.
  • With the exception of football and softball, there are 100 tickets available for Shenandoah University students, faculty/staff/alumni for each competition. 
    • General admission will not be available for SU students, faculty/staff/alumni at football games due to its large roster size.
    • Students, faculty/staff/alumni can reserve tickets at www.suhornets.com/tickets USING AN SU EMAIL ADDRESS and that specific game's designated access code (which can be found at SUHornets.com/CODES **you must be signed in with your SU email to view this link**)!
    • Due to roster sizes and arena capacities, tickets will not be available for SU students, faculty/staff/alumni at football and softball competitions at this time.
• Please make sure to remember your username and password so you can redeem your ticket at the gate. 
• Spectators for visiting teams are not permitted.

Indoor Sports